17 Employee Mitra Helpdesks to Be Set Up at Super-Specialty Hospitals in Hyderabad Under NEHS
The Telangana government is expanding access to its New Employee Health Scheme (NEHS) by establishing 17 dedicated ‘Employee Mitra’ helpdesks at super-specialty hospitals across Hyderabad. The initiative aims to simplify the process for state government employees, pensioners, and their dependents to obtain information and avail themselves of cashless medical treatment.
The announcement was made by Zendage Hanumant Kondiba, CEO of the Rajiv Aarogyasri Healthcare Trust, during the launch of an ‘Employee Mitra’ helpdesk at Continental Hospitals on Tuesday, August 25, 2026. Continental Hospitals has recently been empanelled under NEHS, allowing eligible beneficiaries to access cashless medical and surgical treatment at the facility.
What is the New Employee Health Scheme (NEHS)?
The NEHS is a healthcare scheme specifically designed for Telangana state government employees, pensioners, and their dependents. It provides cashless treatment for a range of medical and surgical procedures at empanelled hospitals. The scheme is administered by the Rajiv Aarogyasri Healthcare Trust, which also manages the state’s flagship Aarogyasri health insurance program for Below Poverty Line (BPL) families.
The introduction of ‘Employee Mitra’ helpdesks is a direct effort to reduce bureaucratic hurdles and ensure that beneficiaries can easily navigate the scheme’s procedures. The helpdesks will provide clear information on eligible treatments, required documentation, and the claims process.
Where Will the Helpdesks Be Located?
The 17 helpdesks are being set up at super-specialty hospitals across Hyderabad. While the full list of hospitals was not detailed in the announcement, the launch at Continental Hospitals indicates that both public and private empanelled facilities will be covered. The selection targets hospitals with high patient volumes and those that offer advanced medical care, such as cardiology, neurology, oncology, and orthopaedics.
Key details for beneficiaries
| Aspect | Details |
|---|---|
| Number of helpdesks | 17 |
| Target beneficiaries | Telangana state government employees, pensioners, and their dependents |
| Key service | Information on NEHS, cashless treatment procedures, and claims assistance |
| 104 helpline | Available for additional assistance and information |
| Launch event | August 25, 2026, at Continental Hospitals, Hyderabad |
How to Access the Helpdesk Services
Beneficiaries can visit any of the 17 helpdesks at the designated super-specialty hospitals. The staff at these counters are trained to assist with:
- Verifying eligibility under the NEHS.
- Explaining the list of medical and surgical procedures covered by the scheme.
- Guiding patients through the pre-authorisation process for cashless treatment.
- Helping with the submission of claims and required documents.
Additionally, the existing 104 helpline continues to be a resource for beneficiaries who need information remotely or face issues at the hospital level. The combination of in-person helpdesks and the telephonic helpline is intended to create a comprehensive support system.
Why This Matters for Hyderabad’s Government Employees
For the thousands of state government employees and pensioners in Hyderabad, the NEHS is a critical benefit. However, navigating the paperwork and understanding coverage at specific hospitals can be challenging. The ‘Employee Mitra’ helpdesks are designed to bridge this gap, making the scheme more user-friendly and reducing the time spent on administrative tasks.
The expansion also signals the government’s intent to bring more private super-specialty hospitals under the NEHS umbrella, giving beneficiaries greater choice in where they receive treatment. The inclusion of Continental Hospitals is a recent example of this trend.